The customer service lesson I learned from a difficult delivery
A package arrived damaged. I could have blamed the sender. Instead I apologised, arranged a replacement collection, and followed up personally. The customer left me a five-star review. How you handle problems is more memorable than how you handle everything going right.
Edited 6d ago
3 comments
3 Comments
Great point. I'd also suggest keeping a portfolio of before/after results. Clients love it.
I've been freelancing for 5 years and this is still relevant. Great reminder.
How long did it take you to get to this point? I'm just starting out and this feels miles away.
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